Refund Policy for GOHARD

Thank you for shopping at GOHARD. We appreciate the trust you place in us and are committed to providing you with a satisfying shopping experience. Please review our refund policy below.

1. **Refund Eligibility**

– We offer refunds for products that are defective, damaged or do not meet the specifications outlined on our website.
– To be eligible for a refund, you must contact us within 7 days of receiving the product.

2. **Returns Process**

– To initiate a return, please contact our customer service team at [email protected] with your order number and details about the issue.
– Our customer service team will provide you with instructions on how to return the product.

3. **Refund Timeline**

– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within  7 days.

4. **Non-Refundable Items**

– Certain items are non-refundable, including digital downloads, and gift cards.
– Sale items are generally non-refundable unless they are defective or damaged.

5. **Shipping Costs**

– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. **Late or Missing Refunds**

– If you haven’t received a refund within the specified timeline, please check your bank account first.
– If you still have not received your refund, contact your credit card company or bank, as processing times may vary.

7. **Contact Us**

– If you have any questions about our refund policy, please contact us at [email protected] .